PHONE/EMAIL CONTACT INFO:
PLEASE READ BELOW BEFORE E-MAILING OR CALLING:
MOST COMMON QUESTIONS ARE ALREADY ADDRESSED HERE
The contact us form on this page IS THE VERY BEST WAY TO CONTACT US.
PLEASE SEND US A MESSAGE using the contact form at the bottom of this page after reading the entire page
& We will answer during normal business hours.
HOURS M-F 9:00AM - 5:00PM CST
We Will Answer most e-mails, usually within one business day.
We are a web based business and have no live phone operators.
We are closed Saturday & Sunday and all holidays. All products ship ground only USPS or UPS at our discretion. We do not offer expedited shipping at this time. We do not use any other shipping service unless our supplier drop ships a bulk order using another method. Orders typically take 3-7 business days from the time you order unless otherwise noted. Tracking info will be provided. Orders that take in excess of a week please send us an email.
IF YOU ARE INQUIRING ABOUT A PLACED ORDER check your spam folder. When an order is placed you will get a confirmation and when it ships you will receive tracking info. If you do not get a confirmation you likely did not click to submit at the very end of the ordering process. For shipping inquiries PLEASE use the contact form on this page.
INTERNATIONAL ORDERS We do not ship Internationally at this time. We suggest you use a ship forwarding company in the U.S.
For inquiries regarding status or questions about an order, questions about specific products and their use or availability please use the contact form on this page. Please note; We cannot advise you on mixing products, additives, or how to make a product do something that it was not intended to do as a stand alone product. We are not the manufacturer of any of the products we offer.
If you have a question as to whether or not we carry a product please visit our "all products page" first.
If Special pricing is offered on particular items it will be available on the website by using the drop down menu buy button for that item. We do not offer "free" samples. If you want to try an item, order one and if you return to make a bulk purchase we will credit you the difference.
All orders placed receive an e-mail with a tracking # so be sure to check your e-mails if your looking for a tracking # prior to e-mailing us. Check your spam folders.
Once an order ships you should automatically receive updated information including tracking, be sure to provide a working email address and check spam folders.
Any questions regarding products or order status etc,. please contact us using the form on this page.
We do not offer net terms or accept purchase orders.
We accept all credit cards via the website.
Postal address & Returns Address
(return authorization required)
Please note our new returns and correspondence address:
2863 W 95th Street
Naperville, Il 60564
firstname.lastname@example.org (No spam or SEO solicitations Please)
Mailing address only. We do not offer a location where products can be picked up at this time.
Phone # is available at the very bottom of this page.
Upon check out be sure your address is up to date to avoid re-ship fees. Please include Suite, Room # Building Etc. We only ship Ground. We do not offer any expedited shipping with the exception of priority mail which is a 2-3 day service. Please leave a note with your order if you have a date you need items by. We cannot guarantee delivery dates however if you need something by a certain date please check with us. Although we really would appreciate your business, you might be better off shopping elsewhere if you are on a very tight time schedule. We do not offer expedited shipping options at this time.
Orders placed online over $150 get free domestic shipping only. Most orders are $6.95 or less flat rate. For more on our policies see our about page.